Frequently Asked Questions About Home Care
Providing exceptional Home Care for seniors and families in Chicago, Downers Grove, Naperville, Lombard, Westmont, Darien, Oak Brook, Hinsdale, Wheaton, Burr Ridge, Glen Ellyn, Elmhurst, DuPage County, and Western Cook County.
Frequently Asked Questions About 24-Hour Home Care
Suburban Home Care assigns two aides working 12-hour awake shifts, plus trained backup staff for sick days and vacations.
Yes. Illinois’ Domestic Workers’ Bill of Rights requires a private, furnished space for sleeping and meals during off-duty hours.
Absolutely. Many families begin with an eight-hour nocturnal shift and add daytime hours as needs grow.
Aides provide reminders and hand medications to clients. A visiting nurse or family member must fill pill boxes and handle injections.
Traditional Medicare covers intermittent skilled visits, not non-medical hourly care. Families typically rely on private pay, long-term care insurance, or VA benefits.
An RN supervisor makes scheduled and unannounced visits, reviews electronic care notes, and discusses any changes with the family every 30 days or sooner if health changes.
Services can pause during the stay, and the same caregiver team is available to resume support upon discharge, ensuring continuity.
Frequently Asked Questions About Personal Care Services
Rates depend on hours and care complexity. Most families pay an hourly fee; please call for a personalized quote.
Yes. We assign a primary aide and a small back-up team to ensure consistency.
We will verify benefits, handle paperwork, and bill the carrier directly when possible.
All aides complete annual training on hand hygiene, PPE use, and disinfection protocols.
Yes. Our dementia-certified caregivers use calm prompts, familiar music, and step-by-step cues to reduce anxiety.
Absolutely. We offer overnight shifts for clients who need toileting help, fall monitoring, or companionship during the night.
Frequently Asked Questions About Parkinson’s Home Care
Frequently Asked Questions About Veterans Home Care
Yes. Un-remarried surviving spouses who meet the same income, asset, and medical-need criteria may qualify for up to $1,515 per month in 2025.
General Frequently Asked Questions
Many of services provided by Suburban Home Care® meet the IRS guidelines under code section 213(d)(11) for deductible qualified long-term care expenses. To meet the guideline requirements, the services must be prescribed by a licensed health care practitioner and meet the definition of chronic illness. For more information please call us at 630-964-9000.
No, we also provide services to individuals with disabilities, victims of accidents, people recovering from a recent illness or surgery, and anyone who needs a little help getting around the house. Our educated and experienced Certified Nursing Assistants and Home Health Aides provide a full range of care including individuals that just need companionship throughout the entire Chicagoland area.
There are several great reasons why Suburban Home Care® should be your choice for quality homecare. All of our Certified Nursing Assistants and Home Health Aides are screened, trained, bonded and insured.
Every family needs to be aware that almost every Homeowner’s insurance policy specifically excludes anyone working within your home. If the person you hire becomes injured while working for you, you will become personally responsible for all of their medical bills. This has left several families very vulnerable when their caregiver injured themselves at their home.
The potential to lose everything you have worked so hard to achieve seems an unnecessary risk. Every one of Suburban Home Care®’s employees are completely covered by insurance so you and your loved ones can relax knowing that if something unforeseen happens to your caregiver, they are completely covered by insurance.
Contact Us online about your needs or Call Us at 630-964-9000. One of our friendly staff members will take your information and find out more details on your specific need and set up a FREE ASSESSMENT to go over all specifics of care and answer any questions you may have.
We will work with you to ensure that everyone’s needs are met. We can arrange for services ranging from 4 hours per visit to 24-hour care. No need is too great. We work hard to ensure caregiver-client compatibility.
At Suburban Home Care® we hire educated and experienced Certified Nursing Assistants and Home Health Aides that are warm, compassionate, and friendly. All of our caregivers are thoroughly screened. We interview everyone in person and then conduct a detailed reference verification, digital criminal background check, and DMV history. All of our employees are bonded and insured for the security and well-being of each of our clients.
Every one of our caregivers has at least one year of experience and most of our caregivers have advanced training. We work side by side with families to meet every client’s individual needs, ensuring safety, security, and happiness.
Yes, we provide home care services wherever clients reside throughout the entire Chicagoland Area.
Suburban Home Care® is a Family Owned Small Business since 1995. We pride ourselves in our personal customer service approach for each of our clients. From the very first phone call you will speak with a live, friendly staff member that can help answer any questions. Each client receives a FREE personal assessment, where a staff member personally makes the time to meet, listen and address any questions you may have. With our flexible schedules we are sure to meet all your needs and unlike franchised in home care agencies, that can only service specific territories, Suburban Home Care® services the entire Chicagoland Area, so YES we DOservice your area!
Every one of our caregivers has at least one year of experience and most of our caregivers have advanced training. We work side by side with families to meet every client’s individual needs, ensuring safety, security, and happiness.
All of our caregivers are hired employees of Suburban Home Care®. We handle all the payroll, taxes, insurance and administrative responsibilities for you. Invoices are issued bi-weekly based on services you have already received. You are ONLY billed for services you received.
Unfortunately, Medicare does not pay for any home care services, nursing homes or assisted living facilities. Medicare will only cover what is deemed “medically necessary”, This includes physician and skilled nursing care.
Great! Suburban Home Care® is accepted by long-term care insurance. We will personally submit any paperwork and documentation needed for approval and reimbursement. Contact your individual carrier for specific benefits and coverage.
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